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FAQ

1 - What is sobloo and why should I use sobloo?

What is sobloo?

How does sobloo fit into Copernicus activities?

Why have Airbus, Orange, and Capgemini developed sobloo?

What do you offer in addition to Cloud computing and data repositories?

2 - Who uses sobloo?

Who uses sobloo?

What is a third-party?

What is an End-User?

3 - Where to start?

I am a Data Provider, why should I go on sobloo?

I am a Service Provider, why should I go on sobloo?

I am a Developer, why should I go on sobloo?

I am an End-User, why should I go on sobloo?

Where to start?

Why signing in?

How to sign in?

I have a legacy processing chain, can I install it in sobloo?

Where to find help?

4 - What data does sobloo offer?

What is the sobloo data offer and policy?

What data do you plan to offer in addition to Copernicus data?

What if I need to process old data?

5 - What about GDPR?

What is the GDPR?

When is the GDPR coming into effect?

What are Personal Data?

Why does sobloo need Personal Data?

What kinds of data are concerned?

What is the difference between a data processor and a data controller?

What kinds of Personal Data processing activities are concerned?

Who can I contact to gather information about my Personal Data?

What is user consent?

What about data subjects under the age of 16?

What are the security measures taken by sobloo to protect my Personal Data?

What are the measures in case of Personal Data breach?

6 - What about Cloud privacy and security?

How secure is the sobloo Cloud?

What guarantees data security on the sobloo Cloud?

How does sobloo Cloud guarantee that the data will be used in compliance with privacy regulations and legislation in force (e.g. GDPR)?

 

 

1 - What is sobloo and why should I use sobloo? 

What is sobloo?

Through a secure cloud computing architecture, sobloo will provide a broad access to Copernicus data, Earth Observation commercial imagery, Mobile data, IoT and geolocated databases. 
Going beyond the data, sobloo offers a suite of features including APIs, tools and services to process data, including on-the-fly, without having to manage volume and timing constraints. 
sobloo equally accompanies users to drive innovation, business or institutional needs. A whole range of professional services are offered from the development of algorithms to the setup of billing as a service. 
Join the adventure and enrich your data tools, machine learning, data catalogues and data driven products. 
Take advantage of sobloo’s partners Airbus, Orange and Capgemini geo-information, IT integration, consultancy and cloud expertise. 

 

How does sobloo fit into Copernicus activities?

sobloo was established to support the Copernicus programme by making data freely available to all users and non-discriminatory, through a secure and reliable cloud computing architecture.
Copernicus is a European Union programme for Earth Observation. Its goal is to provide free and open access to near-real-time data, models and forecasts about our planet, based on data collected by a family of dedicated satellites coupled with in-situ observations. 
Earth Observation data is key to help monitor our environment, manage global security aspects and create new solutions. 
Find out more about Copernicus http://copernicus.eu/main/overview 

 

Why have Airbus, Orange, and Capgemini developed sobloo?

sobloo is run by Airbus, together with Orange, Capgemini, CLS and Vito. 
Together, we are committed to and investing in sobloo to develop and provide a one-stop-shop to access all Copernicus data and develop value-added services. We work together to empower the promotion, adoption and implementation of geospatial technologies and applications.  
Gathering deep knowledge of the Copernicus context and application of Earth Observation data, our customer-oriented team combines technical and strategic skills in Earth observation and Cloud Computing solutions. 
We have created a unique digital Earth marketplace to give life to geospatial data for the People by the People. Our goal is to

  • Empower free and open access to Copernicus data
  • Create a one-stop-shop for geospatial data to become mainstream
  • Generate new opportunities to apply data, generate business and value for citizens, organisations and industries at large
  • Foster new communities to use, process and value geo-information
  • Offer a universal “docking station” to host any application

Read more about our offer 

 

What do you offer in addition to Cloud computing and data repositories?

On sobloo you will find more than just an easy access to the Cloud computing! sobloo leverages the digital capabilities of its partners to provide:

  • Professional Services: to support businesses and institutions make the most out of the sobloo and develop value sooner. Support, training, consultancy from sobloo experts such as technical and thematic support on the catalogue for datasets, APIs and tools development, business case development, data collections management, data expertise and consultancy, applications development, algorithms, IT Audits, Awareness and compliance with GDPR assessments, etc. 
  • Cloud Services: to manage and adapt your virtual infrastructure with our à la carte offerings, with specialised technical assistance to help you tailor your cloud environment to your needs
  • Managed Services:  the best services managed by sobloo teams (such as OS, databases, applications…), so that you can focus on what will add value on your work 
  • Backend Services:  the best development and deployment services deployed by sobloo team on your sobloo cloud infrastructure, to help you build your app backend

    
Read more about our offer 


2 - Who uses sobloo

Who uses sobloo?

Pretty much anyone can use sobloo! Small and large companies, entrepreneurs, public institutions academics, citizens and developers will be able to create their own front offices and engage with their users as well as with each other!
Offering a space for all users contributes to building and enriching the data value chain, as users take advantage of sobloo’s computing, storage and resources at a competitive price. 
Users will be able to develop their own applications based on free Copernicus data, and any other data and service made available through the sobloo platform. 

 

What is a third-party?

A third-party is any legal entity or natural person willing to benefit from sobloo data collections, dedicated hosted processing and high performing managed services to add value to their products or services to de delivered to End Users.

 

What is an End-User?

An End-User is any legal entity or natural person willing to explore, visualise and benefit from the products offered and from the services available on the sobloo market place. 


3 - Where to start

I am a Data Provider, why should I go on sobloo?

Give more visibility to your own data catalogue! You can publish your data in the sobloo catalogue and make it available worldwide, whilst benefitting from sobloo advertising. 
Did you know you can also store your data on the sobloo object storage and make your data available quickly to your users, without necessarily making it available to anyone else! 
sobloo also offers you analytics and KPIs on your data use to help you manage your collection.
Please go the contact us page and select “Data information” to get in touch with our data team.

 

I am a Service Provider, why should I go on sobloo?

sobloo offers very specific services to help you build your business and help you focus on your core activities. sobloo offers services such as Billing, Identity Authentication Management, dashboards for KPIs survey… as well as a dedicated environment to allow your users to test and try your service.
Read more about our offer 

 

I am a Developer, why should I go on sobloo?

Benefit from sobloo free and high performing APIs, high performing resources and dedicated an easily deployable environment! Enter a developer community and share your experience. The sobloo one-stop-shop data access allows you to exploit a huge amount of valuable data to be used to create and monetise new service.
Discover the Do It Yourself page 

 

I am an End-User, why should I go on sobloo?

sobloo exposes highly valuable data and products, and is seamlessly enhanced through new services integration, helping you find what you need! You may also ask for new services or new data to be integrated, through B2B services or directly by contacting us!
Please use the form contact-us and select “General information” to get in touch with our cloud team.

 

Where to start?

As a non-registered user, you have access to the full sobloo website, documentation and catalogue GUI. To fully enjoy sobloo data and services you are invited to create an account. You can get more information on how to sign in in the tutorial.
When logged in, you have access to the sobloo APIs. You can also download data from the catalogue GUI
Enjoy!

 

Why signing in?

For obvious security reasons several sobloo services are protected, so you are kindly ask to register to use them. Don't worry, Standard Account + Essential pack is free!
Basically, "anonymous" visitors can also browse the web site and discover our data offer through our catalogue web GUI (All data). For all other functions such as downloading data, using our APIs or viewing images at full resolution, you need to sign in.

 

How to sign in?

Just click on the User button of the 1st menu. A window pops up and prompts you to use select Google or iWelcome to sign-in. iWelcome is the default identity provider (IDP) offered for free by sobloo, with no commercial exploitation of data.
Once identified into your preferred IDP provider, you will be kindly asked to fill some contacts details and that's all!

 

I have a legacy processing chain, can I install it in sobloo?

Yes, of course! We can guide you through all the steps to get your processing environment to run on sobloo. For instance, thanks to our Cloud offer, you can benefit from a distributed Posix file system in your tenant so that you don’t have to upgrade your image processors. 
Please use the form contact us and select “cloud information” to get in touch with our cloud team.

 

Where to find help?

At sobloo we will take care of you! Once registered you can request support through our ticketing tool and will get an answer very quickly. Please visit our ticketing tool how to and have a look to our documentation for more information.
You can also get in touch directly via the contact us page


4 - What data does sobloo offer?

What is the sobloo data offer and policy?

Over time, sobloo will offer access to all Copernicus data: satellite imagery (Sentinel) but also Core Copernicus Services. As you may imagine we are talking about PB of data and we need time to get it online. For starters, you will first find: Sentinel-1, Sentinel-2, Sentinel-3, Marine (CMEMS) and Land (CLMS) data. 
As offering fresh data matters, sobloo will make sure it has the data made available during the last month. Sobloo will pick up pace to offer near real time. 
sobloo also benefits from its “Data Life Cycle Manager” to optimise the storage so that the most used or accessed data is placed on fast storage means.
Access the data 

 

What data do you plan to offer in addition to Copernicus data?

Of course, we plan on going beyond Copernicus data! sobloo will leverage its partners and ecosystem to offer access to a growing number of datasets beyond Copernicus. In our next releases, we will offer extra HD Satellite imagery, Mobile geomarketing anonymised information (Flux Vision), IoT, Environment Data and Meteorological data.
Stay tuned! 
Access the data 

 

What if I need to process old data?

Don’t worry we know that many of you want to find out what have changed in a particular zone across a long time span. Through our data warming API, you can ask to retrieve the data that you need back online for a certain period of time.
Read more about our offer 


5 - What about GDPR?

What is the GDPR?

The EU General Data Protection Regulation 2016/679 (GDPR) replaces the Data Protection Directive 95/46/EC and is designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way organizations across the EU approach data privacy.

 

When is the GDPR coming into effect?

The GDPR was approved and adopted by the EU Parliament in April 2016. The regulation has come into effect after a two-year transition period and, unlike a Directive, it does not require any enabling legislation to be passed by government; meaning it is in force since May 25th, 2018.

 

What are Personal Data?

Personal Data are “any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”; pursuant to Article 4(1) of GDPR.

 

Why does sobloo need Personal Data?

Personal Data can be collected because of the registration to the services offered by sobloo. These Personal Data are processed by Airbus and its partners Orange and Capgemini solely to deliver the appropriate services.

 

What kinds of data are concerned?

When the user accesses sobloo website, registers himself/herself or downloads contents, some of his/her Personal Data, such as internet protocol (IP) addresses, cookies, data downloaded, pages visited, software used and time spent, as well as other similar information, will be collected.

 

What is the difference between a data processor and a data controller?

The data controller is the entity that determines the purposes, conditions and means of the processing of Personal Data. The company the controller belongs to is legally responsible.
The data processor is an entity which processes Personal Data on behalf of the controller. A processor can be a sub-contractor or a third party.
A recipient is an entity which receives the results of the processing of Personal Data.

 

What kinds of Personal Data processing activities are concerned?

The collected information will be used by Airbus, Orange and Capgemini only for the traffic analysis of the webpage, as well as for monitoring, reporting and communication regarding the distribution and use of sobloo web services towards ESA, the European Union and the general public. Whenever sharing user information with individuals or entities other than Airbus, Orange and Capgemini, Personal Data will be dealt with anonymously.

 

Who can I contact to gather information about my Personal Data?

On sobloo website, please refer to the “Contact us” section. This messaging system allows you to contact us to exercise your rights under the GDPR: right to access your data, right to rectification, right to erasure (or right to be forgotten), right to restriction of processing, right to data portability, right to be notified in case of rectification or erasure of your Personal Data or restriction of processing, and right to object the processing of your Personal Data.

 

What is user consent?

Under the GDPR, the processing of Personal Data is subject to prior consent of the data subjects, save for some exceptions. This means that when a data controller is about to process some of your Personal Data, it will be required to prior ask for your consent to do so. You may accept but you also may refuse.

 

What about data subjects under the age of 16?

Parental consent will be required to process the Personal Data of children under the age of 16 for online services. Note that the French Legislation lowered the age to 15.

 

What are the security measures taken by sobloo to protect my Personal Data?

Because data protection and security matter, the sobloo website and associated services are hosted in the European Union and hardened in order to guarantee an appropriate level of protection to any collected and processed data. sobloo doesn’t need nor host Personal Sensitive Data, that is to say Personal Data related to racial or ethnic origin, biometry, genetic, health, philosophical or religious beliefs, sexual orientation, political opinions, or trade unions membership. sobloo doesn’t transfer users’ Personal Data outside the European Union.
A Data Protection Officer (“DPO”) is dedicated to sobloo and deals with of matters concerning:

  • Record of processing activities;
  • Policies dedicated to legal, organizational, physical and logical security measures, such as, but not limited to, logging and monitoring, backup and restore, users’ sessions and account management;
  • Procedure of management and notification in case of Personal Data breach.

 

What are the measures in case of Personal Data breach?

Personal Data breaches must be notified to the competent supervisory authority (such as the CNIL if applicable) within 72 hours. If the breach is likely to result in a high risk for to the right and freedoms of natural persons, the data subjects must also be notified without undue delay.

6 - What about Cloud privacy and security?

How secure is the sobloo Cloud?

At sobloo, we understand security matters. Our Cloud is managed by Orange Business Services. 
In February 2017, Orange Business Services announced the launch of its worldwide public cloud called Flexible Engine, together with its new application management and expertise services offer. 
Our public Cloud solution is secure by design and all regions worldwide (France, Singapore, Atlanta) benefit from this modern and highly protected architecture.
In addition, Orange has enhanced and completed a number of aspects such as anti-DDoS and network resiliency: being a worldwide telco with strong expertise in network and cyberdefense helps Orange strengthen its cloud services. Orange also runs regular audits (rights management, …) to benchmark these protections and make sure they stay one step ahead of the game as much as possible.
To confirm these guarantees, Orange benefits from many certifications by external auditors: ISO 27001, ISO 9001, ISO 20000, ISAE 3402 type II… E.g. recently, Orange was certified by Singapore authorities as MTCS level 2!

 

What guarantees data security on the sobloo Cloud?

At sobloo, we understand security matters. Our Cloud is managed by Orange Business Services. 
Acquiring Lexsi in 2016 enriched Orange’s Cyberdefense catalogue of services. The Orange Group was positioned as the number one player in France’s cybersecurity market. Cloud-related services rose by 21%, driven by Flexible Engine, the public cloud solution the Orange Group launched in February 2017. 

 

How does sobloo Cloud guarantee that the data will be used in compliance with privacy regulations and legislation in force (e.g. GDPR)?

At sobloo, we take privacy seriously. As our Cloud is managed by Orange Business Services, Orange has taken several actions to ensure what we offer and do is compliant with the GDPR. 
Orange Business Services has nominated a Data Protection Officer (DPO) who keeps the register for processing of data of a personal nature, in conformity with the law of 6 January 1978 and General Data Protection Regulation (GDPR). The DPO is the contact specialised in the protection of personal data, both for the manager processing these data and in the relations between the latter and the CNIL (French National Commission for Data Protection and Freedom), the independent administrative authority charged with overseeing compliance with the freedom of information act. The DPO thus has a central role in the secure development of new information and communication technologies, and disseminates the culture of freedom of information and the control of risks in relation to personal data. 
Within sobloo, Orange Business Services implements appropriate technical and organisational security measures to protect personal data against unauthorised or unlawful use, processing of the personal data and against accidental loss or destruction of, or damage to, the personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it).
Orange will ensure that its employees, Affiliates, subcontractors and each of their employees, workers and independent contractors providing services within sobloo will keep the personal data confidential.
Lastly, Orange’s expertise in data protection helps its customers on their own data protection journey. The data protection programme of Orange Business Services started in 2014, leveraging its experience as a telco provider. Orange has had an obligation for all new offers to be secure by design since 2010, where the telco regulation had largely anticipated GPDR requirements in the past 10 years. Thanks to Orange’s telco capabilities, it benefits from practical and long term expertise in data protection.